assono develops service chatbots that your customers will enjoy communicating with. Intelligent, easy to manage and linguistically aligned to your target group - the assono AI-Chatbot renders customer service scalable and fit for the future.
Today, customers expect flexible opening hours and speedy responses to their website queries. The assono AI chatbot offers an individual advice service, directly addressing the personal queries of your customers – around the clock!
The assono AI chatbot performs important routine tasks by consistently providing the same answer to recurring questions and handling numerous queries at the same time. This frees up time for support staff to focus on more complex issues.
Reach your customers where they want to be reached. The assono AI chatbot can be installed as an additional communication channel on your website and various messaging functions. It is linguistically and visually adapted to your business (avatar, chat window, etc.).
The assono AI chatbot has its own personality perfectly tailored to your organisation. The assono dialogue designers will help you to design a personality and language style for your chatbot. At the same time, we will create an individualised avatar together with you and adapt the chat window to your corporate design, so that your chatbot integrates into your existing website.
"How old are you? What will the weather be like today? What is the meaning of life?" Users like to test a chatbot’s knowledge by asking simple questions. The assono AI chatbot can convincingly respond to up to 8000 different casual conversation questions with friendly and customisable answers. In addition, thanks to IBM Watson, the assono AI chatbot can provide multi-lingual support, including German and English.
The assono AI chatbot not only answers users’ questions, it also provides genuine added value to your organisation through its numerous functions. By meeting your customers’ personal needs, the chatbot optimally supports your business by collecting important leads. Among other things, the AI chatbot can provide downloads, arrange appointments and, where necessary, hand over the conversation to a human for further processing.
The integration of databases and internal systems offers numerous possibilities in the creation of the assono AI chatbot. For example, the following functions can be integrated: appointment scheduling including calendar integration, package tracking, meter reading or change of master data.
The assono AI chatbot can be integrated into websites or company-owned apps. In addition, the chatbot can also be integrated to social networks such as Facebook Messenger, WhatsApp etc. Build customer trust by enabling them to communicate through their preferred channels.
Should a user’s more complex query fall outside of the assono AI chatbot’s predefined responses, (depending on the setting), it can – either on its own initiative or at the request of the user - forward the conversation to a human staff member, who can seamlessly take over the live-conversation.
Thanks to IMB Watson technology, the intelligent assono AI chatbot requires only a small data set of conceivable user queries to understand customer queries. The chatbot analyses how problems are formulated, correctly recognises queries containing spelling errors in order to provide customers with the information they are seeking.
As a German IT company, we attach great importance to data protection. The assono AI chatbot can be operated on your own servers, giving you full control over the processed data. We rely on IBM Watson's AI service for speech analysis, which can be installed pursuant to General Data Protection Regulation (GDPR). In addition, we offer functions for exporting and deleting data.
As an internationally recognized IT company with more than 16 years of project experience, assono offers comprehensive support in all phases of AI application: setup, dialogue design, training – both in the form of workshops and training courses as well as individual consultations.
The assono AI chatbot uses artificial intelligence to respond in detail to your customers' diverse questions. For this purpose, we use the advanced natural language processing (NLP) services from IBM Watson.
In addition to arranging appointments or handing over to relevant support staff, the assono AI chatbot can output its responses in various formats. Depending on the user's query, these can include text messages, links, downloads, images, videos or entire galleries. Moreover, the chatbot can offer suitable responses, making for a quick and convenient operation of the system for your customers .
The assono AI chatbots can be connected to your internal systems. Our offer goes beyond ready-made integrations. For example, the assono AI chatbot can match customer data via connected databases. Queries requiring human support can be easily dealt with by the chatbot handing over to a live conversation.
Every company has its own communication style: Is your corporate language more formal or informal? Are you on first name terms with your customers? Do you use Anglicisms or is your corporate language more traditional? A customised dialogue design matching your corporate language identity is not just ‘nice to have’ but crucial to inspire and motivate your customers and build good relationships with them.
At assono, we work with you together to create a personality, an individual avatar and a matching communication style for your chatbot. As part of a persona workshop, our conversation designers will work with you to define suitable characteristics for your chatbot. For example, on the question of whether your chatbot should remain friendly and formal in its responses, or if it should perform in a more relaxed manner during the conversation.
We rely on conversational dialogue design to enable your customers to have a pleasant service experience and to create a positive image for you company. At assono we have available tried-and-tested, pre-scripted conversation patterns that have proved very effective in various chatbot projects.
The assono chatbot dashboard enables you to continuously improve your chatbot and independently measure its success– even without prior IT knowledge.
Are you planning to use a chatbot for your organisation? Then your organisation must take data protection requirements into consideration. The assono AI chatbot offers you a number of functions to help you implement the General Data Protection Regulation (GDPR):
Working together with you, we will develop a vision for your chatbot project and clarify important technical details. The outcome of the workshop: a concrete project plan for the implementation of your chatbot, taking into account all possible technical requirements.
Together with you, we analyse the needs of your target group and create a persona for your chatbot. At the end of the workshop, you will have a consistent persona of your chatbot, linguistically matching your target group – a perfect representation of your company.
We design the structure of the conversation dialogue and, as an additional option, assist with your chatbot response scripts – always working closely with you. Furthermore, we can provide pre-scripted conversation patterns that have proven to be effective in numerous chatbot projects.
We implement the conversations for your chatbot and (if you wish) develop connections for internal systems and databases. As soon as the prototype for your bot has been completed, intensive training will begin together with your company.
Once the development and first training and has been completed, your chatbot is ready to go live. According to your wishes, the chatbot will be integrated into your website, into proprietary apps, or into different social media channels.
You can review conversation histories and statistics in the dashboard to improve your chatbot's responses. Upon your request, you will receive the best support from our conversation designers during ongoing training.
For teams that want to use a chatbot within a small area of the business.
For medium-sized organisations wishing to implement a chatbot to automate processes.
For large organisations, wishing to exploit the full potential of artificial intelligence.
“assono made us feel that we are in very good hands. The ongoing support of assono ensures us fast and uncomplicated reliable high-quality solutions for our IBM-Lotus-Notes and Domino surrounding. Thanks to the excellent work of assono we were able to minimize our running operational effort in IBM Lotus Notes and Domino and to reduce the usage of own capacities.”
If you want to know more about our offers, you can contact us at any time. There are several ways to contact us for a non-binding first consultation.
Location Kiel (headquarters)
assono GmbH
Lise-Meitner-Straße 1–7
24223
Schwentinental
Location Hamburg
assono GmbH
Bornkampsweg 58
22761
Hamburg
Phone numbers:
Human resources department:
+49 4307 900 407
Marketing department:
+49 4307 900 402
E-Mail adresses:
contact@assono.de
bewerbung@assono.de
