A chatbot is a medium for digital customer communication. Basically, a chatbot is a computer program that uses artificial intelligence. A chatbot is able to independently communicate with customers via short messages. Our chatbots use highly developed natural language processing (NLP) of IBM Watson and can be used in a variety of applications while being adapted to your individual needs.
Chatbots communicate with one or more person in real time and can participate in a written conversation with a number of people. Intelligent chatbots do understand wishes, problems, questions as well as the intention behind them and connect all this input together. They do a lot more than reacting to a few different keywords.
Depending on its intended purpose, a chatbot can search for information in data sets, find answers or suggest useful actions.
Using chatbots for customer services is especially helpful for companies, when your customers tend to ask similar questions or mainly have the same problems.
Intelligent chatbots increase customer satisfaction, since they can be reached 24x7 at any time and without waiting periods. They help customers to get the right answers to their questions or to solve their problems immediately.
In addition, the chatbot saves your employees valuable time in which they can take even more individual care of your customers and find even better solutions that really satisfy your customers.
To be able to work efficient, employees do need the right information at the right time. Especially in areas where lots of data (keyword big data) or unstructured information is given, a conventional search via keywords might not be sufficient.
Chatbots in combination with a software based on artificial intelligence, which does examine, understand and index the given information, can help your employees to get access to all the relevant information that is needed quickly.
Within a short conversation, that is characterized by demands of the chatbot, the chatbot does understand what is currently needed by the employees and finds out all the relevant information in a short period of time and provides this information directly to the employees.
Most companies do have processes, that start due to a certain incident (f.e. a problem, customer complaint, demand for an offer, etc.), which will be handled by various employees who are using different IT systems.
A chatbot can support and speed up this process by automatically providing the right information and suggesting context-related actions. Chatbots can also perform these actions on demand immediately, while your IT systems are being integrated and used.
In addition, one of the following functions:
“assono made us feel that we are in very good hands. The ongoing support of assono ensures us fast and uncomplicated reliable high-quality solutions for our IBM-Lotus-Notes and Domino surrounding. Thanks to the excellent work of assono we were able to minimize our running operational effort in IBM Lotus Notes and Domino and to reduce the usage of own capacities.”
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